Not resolved
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Turnaround Time

Excellent online company previously and now backing up by worst outsourced credit card payment verification vendor. Below average English speaking customer service replied with worst explanation of payment failure, reading out from the script of management team.

I used to do online purchase with Lazada th. Helpful customer service officer guide me through the process and ended up having me made 3 success purchases out of 30 over trials. Each new purchase giving me another new headache after the other one was solved.

First pain killer pill was taken right after the declined purchase, telling me that I had entered incorrect billing address, whereas I had one good purchase right after my initial registration. Lazada terms the billing address of the purchase must be identical to credit card billing address. Finally I made my good purchase after several days of trial and making phone calls. I was quite happy for a while ago.

Second declined purchase telling me that I had entered incorrect/unknown shipping address, whereas 2 last delivered information was used. It was a 5-day phone call getting respective customer service to assist me. Yes, finally it was done.

My last decline purchase telling me that new security system was taking over manual verification. With no reason or good explanation, my attempt failed all the way before making payment. I had presented the screen shot, my credit card billing address info, the invoices with shipping address. The verification team just declined everything. The final answer to me was, your card is 'no longer' supported by

Here are the lame excuses made by the customer service officer as instructed by the lazy management team.

1. You are not the only one having credit card payment problem. Worst customer response ever I have encounter.

2. Our system has no error, though the reply indicated clearly that possible due to system error.

3. Your billing address is different from your credit card billing address. Same address was used, would my credit card merchant lies to me?

4. Please try another card. I tried, again failed.

5. What do you want me to do? .... I need help, teach me how to enter the information according to exceptionally high standard requirement.

6. Please use another method of payment. COD? not all items support COD..

7. Please try another account. I tried, fed back the failure.

8. Please clear your computer cache. I tried, fed back the screen shot.

9. Your shipping address is invalid in lazada terms. ??? Even knows how to guide the customer to enter correct address. I am not sure what the officer was trying to explain.

10. There are fake credit card internet I one of them? verification team, please verify the authentication of the user.

11. Can you check with your bank? Yes I did, my bank said, your card is good for internet purchase, please try other online store. I was thinking about that.

12. Cannot reach the customer for verification. Never ever receive any phone call as what they claimed. Pure liar!

13. Your credit card no longer supported by lazada. Ended the story because the team think my purchase is not worth for them to spend time to fix my credit card payment via internal escalation.

To me, I don't see this team inherit any initiative to grab every single business by solving the fundamental problem due to their poor verification vendor selection. This team just putting all the blame on customer problem and providing many poor suggestion which proven failed after I tried, I fed back and called them up to follow up the issue behind. And problems never end.

Thank you so much for the failure of th. team. Whereby the same lazada is doing very well in Singapore and Malaysia. Why?

If I would rate customer service of 1 star for being patient and politically polite, However as a whole. Not worth a single star to consider their support.

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Lazada Thailand. The most disappointing about lazada thailand customer care at Lazada Thailand was lies , but reviewer liked website. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Lazada Thailand.

Check out the best and the worst companies in Auctions and Internet Stores category for more informed decision or compare Lazada Thailand to other companies on our site.

Had an Experience with Lazada Thailand?

Write a review


Terms of Service
Post Comment

You May Also Like

Fanatics - SCAM!! Footballpersonality Fanatics "Was scammed out of $300 by these lying SCAMMERS. Contacted my credit card company right away to place a hold on my card to prevent future purchases by these..." Read more Ebay SCAM: Criminals making a lot of money selling fake autographs on ebay to unsuspected buyers Ebay "Hundreds of millions of dollars worth of fakes and forgeries are sold every year through online auction site and websites. It is the prefer method for the forgers to peddle..." Read more Pink Sugar XO owner Jessica Zamarron Arrested for accepting stolen credit cards! Pink Sugar XO "Jessica Zamarron of Pink Sugar XO arrested for using stolen credit cards obtained by mail thieves Aret and Frances Frangulyan. They pilfered over 759 credit card statements in their..." Read more Pink Sugar XO - - website shut down for stealing from customers Pink Sugar XO "Jessica Zamarron's website, her former ecommerce site got shut down because she stole money from innocent buyers and failed to send out bikinis or dresses. She claims on her..." Read more Wayfair - Misleading advertising Wayfair "Wayfair posted an ad on Yahoo Canada listing a ShelterLogic product at 204.99 When I clicked on the link the actual product was $310.99 When contacted they suggested the add..." Read more Other Company - Beware purchasing a "Cozy Trike" from Other Company "This review is about the people who sell this bike. The bike itself is OK, although badly welded and painted. The problem is, other than placing an order you cannot..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more