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15 March : ordered a desk - It should take 2 weeks to be delivered I chased them twice. 7 April : Desk delivered - wrong brand, wrong design, wrong size, everything is totally wrong, not in line with photo advertised on the website, totally scammed - I have sent photo...
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1.0
I didn't like
  • No specific contact name to follow my case
  • 2 months and no progress
  • Not respect customer
#1257953
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I had ordered an Espresso Machine from Lazada which was delivered with the 1 Cup Filter missing, I had reported this to the Customer Service Hotline within minutes of receiving the package. After three days I was prompted to provide photographic evidence which i did...
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Anonymous
Jens

Their shitty Customer service simply sucks.....they have no respect for their customers, they behave like spoiled brat. Communicating in Thai,even when English have been selec...

1.0
Bang Pla, Samut Prakan
I didn't like
  • Criminal conduct of the lazada
#1256943
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Lazada representatives, Bike return 7111408323. for 7/11 RN200165844460273 ( Lazada call center 02-018-0000) One week ago I talk to a representative at Lazada that explain my bicycle had been returned and was ready to be refunded within 3 business days. That it should...
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Anonymous
Anonymous

very poor you never get my order right.not recommended its wasting my money and wasting my time sucks

#1240340
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Almost I ordered many of the products from lazada the things is lazada Have a worst sellers and the lazada have to quit the worst sellers first because almost 5 times I got different products they sent and the customer care service is very very poor and In the website...
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3.8
#1226680
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Ordered on 21 March expect order to arrive 27. Day came nothing...I rechecked to see if item is local or international..item from Malaysia ok so I wait finally got an email on the 28th saying order to arrive by 2 app..well it's 2 apr..no package..the reception is open...
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1.0
#1224158
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I bought an item which arrived with wrong power adapter of 110V, instead of 220V. I have been trying for 5 days to get it replaced so I can use the item. Nada. They keep telling me that they are contacting the seller, whom is Bangkok... How hard is it? Poor customer...
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1.0
Bang Pla, Samut Prakan
I didn't like
  • Customer service policy
#1219952
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Three times I have e-mailed them , still no reply. I telephoned the help line , and I told them that the item deadline delivery day is today. With the package still sitting in Hong Kong I asked how they would achieve this. The very poor excuse I was given " problem...
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I didn't like
  • Customer care
#1216308
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I have had something ordered since the 8th March 2018 , I tracked the package on Lazada web site and it has been handed to a courier on the 9th. March. 12 days later and there is still no change in delivery status. I sent Lazada a message through their own website...
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1.0
#1215556
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Lazada Thailand - Delivery incompleted order

Lazada Thailand - Delivery incompleted order
Lazada Thailand - Delivery incompleted order
Refer to order no.200179719210861, your website shows 2 packs at 194 baht and today your vendor delivery only 1 piece when I called them back again but I cannot contact. How to solve this problem for your customer? It’s your problem (present wrong information) or your vendor problem (incomplete deliver) Looking forward to get your feedback. It’s my first time for Lazada but it’s bad impression.
1.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1203796
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Lazada Thailand - Horrible Customer service
I had ordered few headphones online which had a defected one sent along. I called Lazada and they gave me a voucher code which had a 5 days time to use. Are you nuts? I asked for an extension and then tried to use it again and there you go it says this code has been...
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3.1
I didn't like
  • Warranty policy and worst after sales service in thailand
#1201797
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