WARNING. Do not order from Lazada Thailand.
They shipped me the wrong mattress and now are refusing to exchange the item or refund my money. Their website even claims a "100% buyer protection" and "satisfaction guaranteed" returns policy, but it is all a lie. Once they have your money, they are done with you. Lazada Thailand is not an honorable company.
I spent hours on the phone and have sent multiple emails with screen shots of their website. Their reason for not accepting the return is that the package was opened.
How could I have seen that it was the wrong product until I had looked inside the package?
Reason of review: Poor customer service.
Monetary Loss: $9000.
Preferred solution: Full refund.
I liked: Price.
I didn't like: Wrong product service.