Lazada Thailand - Returns policy is a lie

22 of 34 Lazada Thailand reviews

WARNING.Do not order from Lazada Thailand.

They shipped me the wrong mattress and now are refusing to exchange the item or refund my money. Their website even claims a "100% buyer protection" and "satisfaction guaranteed" returns policy, but it is all a lie. Once they have your money, they are done with you. Lazada Thailand is not an honorable company.

I spent hours on the phone and have sent multiple emails with screen shots of their website. Their reason for not accepting the return is that the package was opened.

How could I have seen that it was the wrong product until I had looked inside the package?

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Website
Delivery Service
Discounts and Special Offers
Diversity of Products or Services

  • What I liked
    • Price
  • What I disliked
    • Wrong product service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$9000
Product or service
Lazada Thailand Online Order
Review category
Auctions and Internet Stores
review #732423 by

Author wants to be contacted by the company. Learn more

Had an experience with Lazada Thailand? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
22 of 34 Lazada Thailand reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Angry_customer2015

Jan 17 #1096335

Lazada has provided a full refund. Good on them.

0 0 Reply
Anonymous

Jan 16 #1095900

Do they return the money 100%? I'm just curious. I want to return my product too.

0 0 Reply
Lazada_TH123

Nov 13, 2015 #1063297

We apologized for the issue that you have encountered. We have now identified this and raised it to the respective team. We believe that an employee has now contacted you back to provide you an update.
As stated before, we will pick up the item and provide you a refund.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Lazada Thailand. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Lazada Thailand.
Filing a new complaint about
×