Product: Lazada Thailand Customer Care Clear all filters (7 of 7 reviews match)
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I made three orders.Scheduled Delivery 12-16 September. I needed them for a special event 21 September - they hadnt arrived by 20 September so I rang to check delivery and they said it would be at least another week. I cancelled the orders and they said they would...
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1.1
Product
Lazada Thailand Customer Care
I didn't like
  • Customer service
#1106810
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Usual Thai nonsense, the tail wags the dog.Delivery driver was incompetent and lied his way through explaining why he did not deliver the goods. The service was good for the first 3 transactions then it went downhill very quickly. Nobody at Lazada gives a hoot,...
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Anonymous
John77

I ordered something at Lazada Thailand and it never ever got shipped and so of course not delivered. Several contacts by email and phone with their customer service didn't cha...

Product
Lazada Thailand Customer Care
I liked
  • Ease of purchase
I didn't like
  • Incompetent customer service
#1045654
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I had ordered the U8 smart watch and when I got the delivery and opened the box ,i found a replica of U8 smart watch, same time I registered the complaint on Lazada service email id but after so many mails they told me that they are escalating the case to corcern...
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1.0
Chiang Mai, Chiang Mai
Product
Lazada Thailand Customer Care
I didn't like
  • Customer service
  • Bad customer service - wrong order
#919645
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Excellent online company previously and now backing up by worst outsourced credit card payment verification vendor. Below average English speaking customer service replied with worst explanation of payment failure, reading out from the script of lazada.th management...
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2.8
Product
Lazada Thailand Customer Care
I liked
  • Website
I didn't like
  • Lies
#825311
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Lazada is a great website at first glance. I bought an expensive item with a 14 days guarantee and the item was defective before that time (lucky for me). I sent back the item and it took a few weeks for the seller to send me a text message saying "item now ok"....
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Phuket, Phuket
Product
Lazada Thailand Customer Care
#781547
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After contact the support for 3 days to change the address. No reply was given. The package was delivered to wrong address. After completed wrong delivery, they email back saying it is now changed. Wtf very bad service and uncoordinated work between support and...
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Lazada Thailand Customer Care
#592515
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Lazada Thailand Customer Care Review

#990260
1.0
Details
Absolutely terrible service..... Never again.... Buy from here at your own peril.
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