Product: Lazada Thailand Customer Care Clear all filters (0 of 10 reviews match)
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Lazada representatives, Bike return 7111408323. for 7/11 RN200165844460273 ( Lazada call center 02-018-0000) One week ago I talk to a representative at Lazada that explain my bicycle had been returned and was ready to be refunded within 3 business days. That it should...
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Anonymous
Anonymous

very poor you never get my order right.not recommended its wasting my money and wasting my time sucks

Product
Lazada Thailand Customer Care
#1240340
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I bought an item which arrived with wrong power adapter of 110V, instead of 220V. I have been trying for 5 days to get it replaced so I can use the item. Nada. They keep telling me that they are contacting the seller, whom is Bangkok... How hard is it? Poor customer...
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1.0
Bang Pla, Samut Prakan
Product
Lazada Thailand Customer Care
I didn't like
  • Customer service policy
#1219952
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Lazada Thailand - Horrible Customer service
I had ordered few headphones online which had a defected one sent along.I called Lazada and they gave me a voucher code which had a 5 days time to use. Are you nuts? I asked for an extension and then tried to use it again and there you go it says this code has been...
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3.0
Product
Lazada Thailand Customer Care
I didn't like
  • Warranty policy and worst after sales service in thailand
#1201797
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I made three orders.Scheduled Delivery 12-16 September. I needed them for a special event 21 September - they hadnt arrived by 20 September so I rang to check delivery and they said it would be at least another week. I cancelled the orders and they said they would...
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1.1
Product
Lazada Thailand Customer Care
I didn't like
  • Customer service
#1106810
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Usual Thai nonsense, the tail wags the dog.Delivery driver was incompetent and lied his way through explaining why he did not deliver the goods. The service was good for the first 3 transactions then it went downhill very quickly. Nobody at Lazada gives a hoot,...
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Anonymous
John77

I ordered something at Lazada Thailand and it never ever got shipped and so of course not delivered. Several contacts by email and phone with their customer service didn't cha...

Product
Lazada Thailand Customer Care
I liked
  • Ease of purchase
I didn't like
  • Incompetent customer service
#1045654
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Lazada Thailand Customer Care Review

Absolutely terrible service..... Never again.... Buy from here at your own peril.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Product
Lazada Thailand Customer Care
#990260
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I had ordered the U8 smart watch and when I got the delivery and opened the box ,i found a replica of U8 smart watch, same time I registered the complaint on Lazada service email id but after so many mails they told me that they are escalating the case to corcern...
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1.0
Chiang Mai, Chiang Mai
Product
Lazada Thailand Customer Care
I didn't like
  • Bad customer service - wrong order
  • Customer service
#919645
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Excellent online company previously and now backing up by worst outsourced credit card payment verification vendor. Below average English speaking customer service replied with worst explanation of payment failure, reading out from the script of lazada.th management...
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2.7
Product
Lazada Thailand Customer Care
I liked
  • Website
I didn't like
  • Lies
#825311
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Lazada is a great website at first glance. I bought an expensive item with a 14 days guarantee and the item was defective before that time (lucky for me). I sent back the item and it took a few weeks for the seller to send me a text message saying "item now ok"....
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Phuket, Phuket
Product
Lazada Thailand Customer Care
#781547
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After contact the support for 3 days to change the address. No reply was given. The package was delivered to wrong address. After completed wrong delivery, they email back saying it is now changed. Wtf very bad service and uncoordinated work between support and...
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TeenyRobin
TeenyRobin

I am a student which now doing my final year project on delivery management system. Would you mind helping me to fill up my questionnaire? If you don't mind the link has been ...

Product
Lazada Thailand Customer Care
#592515
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