Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

I made three orders. Scheduled Delivery 12-16 September.

I needed them for a special event 21 September - they hadnt arrived by 20 September so I rang to check delivery and they said it would be at least another week. I cancelled the orders and they said they would process a refund. When I looked online again, they had changed the orders to 'shipped' instead of cancelled and I have received no refund.

They are dishonest and now I will have to wait till the goods are shipped, pay to return them and then try and get a refund. DO NOT DEAL WITH THIS COMPANY

Review about: Lazada Thailand Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Customer service.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

You May Also Like