France B Wkc

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The shop sent a fake item

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Updated by user Oct 17, 2023

I threw the item in the garbage. I never heard from the companyThe 7 day return refund is a scam

Original review Sep 30, 2023
ฉนคดวาลาซาดามลกคามากเกนไปแลว 1. พนกงานสงของตองการใหพสดของลกคารายอนมาใหฉน 2.สงผาออมแตลาซาดาสงมาผด 3. ฉนสงสนคาจาก Happi Living Shop และผลตภณฑของพวกเขาหลอกลวงลกคาและทำใหการคนสนคาเปนเรองไรสาระอยางยง ฉนพยายามทำตามโครงสราง I แตไมแนใจวาทำถกตองหรอไม ฉนพยายามตดตอผขายแตผขายสงโฆษณาไปเรอยๆ แทนทจะตอบกลnit
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Pros:
  • Good deals
Cons:
  • Efficiency

Preferred solution: Full refund

Aswin N Xey

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|

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Refund not recieved

Lazada Thailand - Refund not recieved
Lazada Thailand - Refund not recieved - Image 2
Lazada Thailand - Refund not recieved - Image 3
Lazada Thailand - Refund not recieved - Image 4
Lazada Thailand - Refund not recieved - Image 5
My order number 689083****72258 was returned to the seller and they were suppose to change but they never changed and didn't refund the money and ask me to get refund from lazaada
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Loss:
$950

Preferred solution: Full refund

User's recommendation: 689083****72258

Manfred G Hio

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Srimago.th2@***.com

I tried ordering from Lazada several times. Either my password is incorrect or my email is incorrect. A family is now ordering for me. Thanks for your help Manfred Golueke
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Preferred solution: korrekt Password and email Adress

Rob H Zvi

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FlashExpress poor service

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Can FlashExpress please: 1) Deliver to the ADDRESS ON THE Parcel not to a neighbour who happens to be 20 meters more convenient. 2) NOT post an image of SOME Parcel on a car seat as proof of delivery. 3) NOT forge a signature as proof of delivery. Can Lazada please delete the stupid CLEO app that does NOT form any function regarding customer service. If orders are
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Cons:
  • Flashexpress

User's recommendation: If orders are to be delivered by FlashExpress, cancel the order.

Anonymous

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Verified Buyer
| map-marker Bangkok, Bangkok

The shop sent a fake item

Lazada Thailand - The shop sent a fake item
Lazada Thailand - The shop sent a fake item - Image 2
1. I ordered two different items but was never delivered 2. Delivery man was giving me someone else package 3. I ordered an item and got something different 4 I ordered from Happi Living Shop but the advert was deceitful 5. The 7 day easy policy is extremely tidius and confusing
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User's recommendation: Be careful with seller you buy from. Example: Happi Living Shop is deceitful and I did not get refund or return item yet.

Tzeitel P

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Verified Reviewer

Stop OTP

How to use lazada thailand without the need to verify or ask for otp from my phone number? I would like to stop that because my wife is using it too and she cannot use it without me because i have to send her my otp. How to stop that?
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Preferred solution: Information on how to stop receiving verification

Anonymous
map-marker Si Racha, Chon Buri

Transport problems with Kerry

We have currently placed orders with you for around Baht 14,000. We need these for our two resort complexes.

I have been having major problems with your transport company for a long time.

My order will have a delivery date listed in my Lazada account. a few days later it says in the account that Kerry wanted to deliver but the customer wasn't there. Kerry will try again in 1-2 days. Nothing happens during this time.

But 2 days later our order is simply canceled. What does Kerry actually allow himself to do? We are at home 24 hours a day, we are not informed by text message or phone call. We also never see a Kerry transport vehicle on our access road.

The whole thing has been going on for a few months now. It works perfectly with all other transport companies. You can see for yourself in our two accounts. We expect Kerry to stop using this wrong tactic or we should expect Lazada to subcontract our orders to another carrier.

We are not a small customer.

We await your message.

Ms. Mali Brauchli

ขอมลผจดสง

จดสงโดย: Kerry

หมายเลขสนคา

KERPU010452****

กำลงดำเนนการ

แพคสนคาแลว

อยกบบรษทขนสง

สนคาสงแลว

19 ก.ย. 17:17

เราขออภยทวนนจดสงพสดไมสำเรจ

Kerry พยายามจดสงพสดแตไมสำเรจเนองจาก ลกคาไมอย ณ จดรบสนคา . ขนสงจะพยายามจดสงอกครงใน 1-2 วน [พทยา]

17 ก.ย.

11:49

เจาหนาทกำลงจดสงพสด

Kerry จะนำสงพสดของคณวนน นคอสงสำคญสำหรบการเตรยมตวรบสนคา [พทยา]

17 ก.ย. 11:44

พสดถงสาขาปลายทางแลว

พสดของคณกำลงถกสงมอบใหเจาหนาทขนสง เพอจดสงใหคณภายใน 1-2 วน [พทยา]

17 ก.ย. 01:05

พสดออกจากสถานคดแยกแลว

พสดกำลงเดนทางไปยงสาขาปลายทาง [ศนยคดแยกสนคาภาคตะวนออก อมตะนคร]

16 ก.ย. 16:51

พสดถงสถานคดแยกแลว

พสดอยระหวางการคดแยกตามพนท เพอนำสงไปยงสาขาปลายทางตอไป [ศนยคดแยกสนคาสระแกว]

16 ก.ย.

11:06

บรษทขนสงไดเขารบพสดเรยบรอยแลว

บรษทขนสงจะนำพสดไปยงสถานคดแยกเพอกระจายสนคาใหสาขาปลายทางตอไป [สอยดาว]

16 ก.ย. 08:12

สนคาไดรบการบรรจเรยบรอยแลว

พสดของทานถกบรรจ และกำลงจะถกนำสงใหบรษทขนสง กรณาเปดการแจงเตอนเพอรบแจงความเคลอนไหวของพสด

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User's recommendation: It is in Lazada's interest to know that they are losing a lot of customers because the shipping company Kerry is totally unreliable and does not fulfill orders at all. Afterwards Lazada misinformed the customer was not present. These replies from Kerry are in no way correct. Kerry is just trying to cover up his own incompetence in logistics.

Mike L Eoz

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Non delivery by supplier or cargo company

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Updated by user Oct 06, 2023

The supplier a.d.i.d.a.s on Lazada offers products for sale yet when choosing ' pay on delivery' the product does not arrive and on tracking the kargo report either ' customer not at address' or ' customer refused to accept item' both of which are totally false statements. I suspect similar will happen when choosing to pay up front for the item also. Be aware of this Lazada supplier

Original review Sep 05, 2023
Twice I have ordered the Adidas shoes on account of Mike Lewis. On both occasions delivery company has not attended the hotel where I am. On one occasion the delivery company specifies I have refused the product. I have not seen the delivered product. I have ordered many things, all have arrived successfully. Is this a fraud ?
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Pros:
  • Great buying site but tainted by non delivery excuse s
Cons:
  • Failed delivery excuses
  • Lies

Preferred solution: Deliver product or service ordered

User's recommendation: Always pay cash on delivery, some items that may have had pre payment are not delivered. Especially a.d.i.d.a.s. 'contact store' option fails to work at all.

Manfred H Aqo

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Verified Reviewer

Suggestion for improvement

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To make it more convenient in finding a previous order it would be helpful to give customers a chance to set a filter if there are a lot of orders since a long time. Date filter: last xx orders, last 3 months, last 6 month or similar! I ordered a lot in Lazada. But it costs me a lot of time to find an order
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Preferred solution: A better solution to find previous orders

Frances H Uoq

Delivery failure

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Delivery attempt on a Sunday and I was out cas on delivery now failed delivery and I want the items . They should try again not return to sender
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Pros:
  • Can do cash on delivery
Cons:
  • No specific day or time

Preferred solution: Deliver product or service ordered

User's recommendation: Be aware no set time for deliveries

Dario A Ohv

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Popolone1954@***.com

Sorry but every time I check my purchases, do you have to send me a new code??? This is absurd "Lazada team"
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Anonymous
map-marker Bangkok, Bangkok

Return of the product

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Today I received my order and I dint like it since the size of the runner is small and other two are not going with the decor of my house. Now after receiving withing an hour I m trying to mark return and it is saying return period expired. But how? I just received it and return period expired? No where it was mentioned as non- returnable product.
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User's recommendation: Just buy the pdt never think of returning the pdt since they really don't entertain return of the pdt.

Miles E Qfx

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Cellphone return and my money back too my account

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Unfortunately I have too go though such measures to get my hard earned money back. I purchased a Sumsung utra S22 cellphone from order #682458****26372

When delivered I received a cellphone with no name on it, why do your company do this?

Advertise name brand then send the customer something different this has happened too me a few time and I sent the product back I don't like it even though I get my money back company has a can't trust reputation. One of your representatives told me you should order from Lazmall because other companies could do this (send customer products that are not advertised)

If your company knows of this practice why do you allow it to keep happening?

I love buy products from Lazada, when I ordered this cellphone I really thought because I was spending 15,800baht I would have no problems. As soon as I received this cellphone and saw it was not what I ordered I sent a message to return this back that was 3months ago. Why do a good customer or any customer have to go through this craziness.

All I want is you to come get this cellphone and return my money back to my debt card, not Lazada wallet which Lazada owes me money about 3000baht on that. I wanted too purchased from the Wallet be couldn't. Then Lazada deleted that account why does your company do these kind of things. I wanted too buy more products but couldn't anyway Let's get your cellphone back that I still have

And then my money back.

Please.

Have a great day. And stop these practices...

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Loss:
$15819
Pros:
  • Some products are a less money on lazada and door to door delivery
Cons:
  • Lazada not serious lazada untrustworthy
  • Company delivers products that are not advertised this is bad a

Preferred solution: Full refund

paul b Lba

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COD STOPPED AGAIN WHY ?

Updated by user Sep 27, 2023

never replied to me about my COD

Original review Sep 20, 2023
why have you stopped me from paying COD again ? I can order on my phone same account but not on lap top why ?
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Pros:
  • Choice
Cons:
  • Payment

Preferred solution: COD I had it before why stop it ?

Resolved
Antoine v Rkt

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Resolved: Can’t use earned Cashback

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Lazada Thailand - Can’t use earned Cashback
Updated by user Mar 15, 2023

Company fixed the issue and I have been provided with partial refund.

Original review Feb 13, 2023
I earned 1,000 THB cashback by ordering 12 goods on Lazada using the English app. Within one month of delivery of the goods I wanted to use thé cashback to buy new items, but without success. Apparently the cashback was expired (very difficult to find in the app). Between the many Thai alerts on the Lazada app there were some Thai alerts on my cashback. As I cant read Thai I missed the expiration date by 3 days. I complained by Lazada but without success. Really bad. They stole my 1,000 THB
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Loss:
$30
Pros:
  • Many products to choose
Cons:
  • Bad customer services

Preferred solution: Full refund

User's recommendation: When you get cashback use it immediately